REFUND & EXCHANGE POLICY
We strive to ensure you are satisfied with your purchase. If you are not 100% satisfied with your merchandise from Kula Athletic we will be more than happy to offer refunds, credit notes or exchanges on all full priced items within 14 days of order arrival. Sale items however are final sale and are unable to be returned for a refund, credit or exchange.
The following requirements must be met for all returns and/or exchanges:
- The item(s) must be returned within 14 days of order arrival
- The item(s) must not be worn, used or washed
- The item(s) must be in original clean condition with all tags attached and enclosed in its original packaging
- No item(s) with make-up marks will be accepted for exchange or return
Customers are responsible for all shipping costs on returned and exchanged goods, exchanges are currently only available for Australian customers.
Please note all prizes/give away products are final, vouchers issued cannot be redeemed for cash or exchanged once product(s) has been despatched.
STEPS TO RETURN/EXCHANGE MERCHANDISE
To make a return or exchange, please follow the steps below:
- Fill out the "Exchange and Return" form which can be obtained here.
- All exchange and return items must be accompanied with the form to be processed.
- Post your item(s) and form to the address on the form.
We recommend to send all returns via a Registered Post service and make a note of the tracking number to ensure the goods do not get lost in transit.
We will do our best to process all returns as soon as possible, however please allow between 7 to 10 working days for your returns to be processed.
If stock is not available for exchange, a refund will be offered as an alternative.
We are currently unable to process exchanges If you live outside of Australia. However, if you’re returning an item(s), please follow the instructions above. Please note original international shipping charges will be deducted from total refund value.
If your package cannot be delivered or refused, customers are responsible for the following:
- Original and return shipping charges
- Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments. The amount of these charges will be deducted from the total refund on your order.
Please feel free to contact us at firstname.lastname@example.org if you have further questions.