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ORDERS & SHIPPING

ORDERS

As soon as your order has been shipped, you will receive an email from us to let you know that it’s on its way (the most exciting part!) This email will also contain a tracking number and other boring (but important) details.

DUE TO THE COVID-19 OUTBREAK, PLEASE ALLOW UP TO 5 EXTRA BUSINESS DAYS TO RECEIVE YOUR PARCEL. WE ARE WORKING CLOSELY WITH AUS POST AND OUR OTHER SHIPPING COMPANIES TO ENSURE THE SHORTEST POSSIBLE DELAYS DURING THIS TIME. ORDERS ARE STILL AIMED TO BE SHIPPED OUT FROM OUR WAREHOUSE WITHIN 1 BUSINESS DAY.

 

DOMESTIC SHIPPING

Standard shipping is offered for $5 on all orders. Express shipping is also available for an additional fee, however, we know how much a new workout kit helps get you moving, so we offer free express shipping nationwide on orders over A$75.

Shipping method Est. delivery time Cost
Standard shipping 3-6 business days A$5
Express shipping 1-2 business days A$10

 

We aim to ship all orders placed before 3PM Australian Eastern Standard Time (AEST) on the same business day, while orders made after 3PM AEST will be dispatched the following business day. Orders purchased using PayPal will take 2 business days to process. Items are shipped once payment clears. If you have an event coming up or simply cannot wait for your pieces, please contact us and we’ll do our best to help out. We’ve all been there!. We also offer local pick up from our warehouse in Miami, Queensland. 

Please note that we ship to the shipping address provided upon purchase and are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned as undeliverable due to miscommunicated information may incur additional shipping fees to resend.

Please note:

    • Shipping times may vary for remote areas. In some remote areas, delivery can take up to 10 business days.
    • We do not ship to PO BOX addresses.

INTERNATIONAL SHIPPING 

Spread the love, we ship worldwide! Due to the current COVID pandemic, we can only offer Express International shipping for A$35 for all orders under 1kg. 

We currently ship to these selected international destinations:

    • New Zealand
    • Asia (China, Hong Kong, Singapore, Japan, South Korea, Thailand, Malaysia, Indonesia)
    • United Kingdom
    • North America (United States, Canada)
    • Brazil
    • France
    • Italy
    • Spain
    • Portugal

If your shipping destination is not on the above list, please kindly contact us at info@kula-athletic.com. 

International orders for standard international post are expected to take 9-13 working days to arrive from date of dispatch. While express international post takes between 4-5 working days for the countries listed above. 

Please note:

    • Goods maybe subject to Customs duty and taxes upon import levied by the destination country.
    • We cannot send to PO BOX addresses for international shipments.
    • All international shipments require a signature on delivery so please send your parcel somewhere where somebody will sign for it.
    • Shipping times may vary for certain shipping destinations due to occasional customs or postal delays which may affect delivery times.